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FAQ

General Questions
Do the 32°N products qualify for purchase under FSA/HSA programs?

Based on feedback from our 32°N customers, those who have used their FSA/HSA cards have successfully purchased 32°N sunglasses and have received reimbursement upon submitting a Letter of Medical Necessity from their healthcare provider.

What is the difference between the Wharton fit and Muir fit?

MUIR Frame:
Fit: Regular (32°N regular fit)
Design: Wider version of the 32°N adaptive sunglasses
Features: Curved angle front and wider opening to accommodate a wider range of face shapes
Style: Timeless design approach
Lenses: Polarized patented liquid crystal lenses with anti-reflective coating

WHARTON Frame:
Fit: Narrow (32°N narrow fit)
Design: Classic design with a modern architectural edge
Features: Sleek and narrow fit for those with slimmer face shapes
Style: Modern and sophisticated
Lenses: Polarized patented liquid crystal lenses with anti-reflective coating

Both frames offer superior lens technology and anti-reflective coating, ensuring optimal visual clarity and protection. Choose the MUIR frame for a wider fit and timeless style, or the WHARTON frame for a narrow fit with a contemporary edge.

What do the led colors mean on the right temple?

Blue led - Looking for Bluetooth connection.
Red led - Battery is below 20% requires charging.
Orange led - Battery is charging.
Green led - Battery is fully charged.

Are there more frame shapes available?

At this point, we offer two frame shape. More frame styles will be available in the future.

Is the 32ºN Sunglasses waterproof?

No, the 32ºN sunglasses are not water or splash proof

Are 32°N safe to use?

The glasses are designed to be completely safe. They use extremely low power, similarly to small consumer electronics devices such as wireless headphones and earbuds, and are designed to meet all health and safety standards.

What is the weight of 32ºN sunglasses?

The 32ºN sunglasses weigh about 43 grams.

Is there a warranty?

Yes! a one-year warranty. provided that usage of the faulty sunglasses was in line with the recommendations in the user guide and wasn't a result of breakage or water damage.

Do the glasses block blue light?

Yes, they do. They also block UV :)

What do the 32ºN sunglasses actually do?

The 32°N sunglasses perform a similar correction to conventional (non-prescription) reading glasses and provide magnification up to +2.5 diopters.

Why do I need to enable location services?

We ask to allow location services on our 32ºN app solely for the purpose of a Bluetooth connection. In some devices the location is required in order to connect to a Bluetooth device. This usually occurs in older phone models.

Usage
How to set my secondary reading Profile?
Where can I find the activation code and what is it required for?

The activation code was sent to your email on the day we shipped out your 32ºN sunglasses. If you do not see this email in your inbox, please check your spam folder or contact our support team. The activation code is part of the sign up process and each code is unique per user.

Is my phone supported by the app?

The app is designed to support most phones. The requirements are IOS x and above or android. 

Do the 32°N glasses work if my cell phone is not with me?

Yes, after a short calibration they are controlled using simple gestures.

How can I keep 32°N glasses clean without damaging them?

We designed 32°N so that you can treat them just like your normal glasses, however please avoid using any liquid cleanser or wet / damp cloth. We recommend using a Microfiber cloth for cleaning the lenses.

Battery and Charging
My battery is low, how long should I charge it?

If your 32ºN sunglasses battery level is lower than 20% please make sure to charge them. The charging time for a full battery is approx. 2 hours.

What type of charging cable to use to charge the 32ºN sunglasses?

The charging cable was designed uniquely for the 32ºN sunglasses and they connect through type USB-A to any outlet or laptop. This type of cable can also be found on Amazon

How long does the 32ºN Sunglasses charge last?

If in use, the charge lasts for up to a day (5 hours of active service). While not in use, it can last for a few days.

What happens to 32°N when the battery dies?

In that case, they act like regular sunglasses without the close vision functionality. Once you recharge them, you can operate that function
again.

Connectivity
How to connect my 32ºN sunglasses to the Bluetooth?
Optics
Can I set each lens to a different magnification value?

No, at the moment the 32ºN sunglasses can only be set for the same magnification power in both lenses.

How to calibrate my sunglasses?
Can 2 people use one pair of 32ºN sunglasses?

Yes, however please note that each person will need to calibrate the 32ºN sunglasses so they will fit their individual vision needs. This must be done every time you would switch the sunglasses between each user.

What’s the difference between 32°N and transition glasses?

Transition glasses change their opacity (how dark they are).
32°N go from conventional sunglasses (no prescription) to reading sunglasses without changing their opacity.

How are 32°N different from bi-focal?

32°N are based on a technology enabling the glasses to switch between reading and conventional sunglasses, rather than looking through different areas of the lens/glasses.

Can 32°N correct for far vision as well as for reading?

32°N only corrects for reading. Far vision is currently not supported. We’re working to include this in our next product. 

Can I buy 32°N glasses with transparent lenses (not sunglasses)?

At this time we are only offering tinted sunglasses, however, transparent are definitely on our roadmap.

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Have another questions or a general enquiry?